Very good !!!!
Gr8 value
There are currently better, more customer focussed insurance businesses than this one. Not what they were.....Evidence suggests it is not run,/managed/led with the customer in mind. Now appears to be an internalised self interested rather than externalised customer focused business. Restricted standard opening hours, a poor website, no customer service / complaints department (only accounts), background giggles and laugher when you do get through on the telephone, an email server that regularly advises it is full - and if received, emails go unanswered and there are no out of office / on holiday messages. Emailed requests as to where to find information are ignored. They use insurance industry terminology that is not familiar to a lay person - with the apparent aim to catch the customer out. They also rely on information in correspondence relating to previous policies/contracts. In my many years buying insurance directly and through brokers I have never had such a negative experience as that recently experienced through Todd Insurance. I have been arranging my insurance through Todds for a number of years - perhaps what might have been a local small caring business has become too big or been bought over and there is new management / structures in place. Something has changed. They need to test drive and learn from the customer / consumer experience of companies such as Autoline (Ni based) , Saga (national), Consumer Standards and the Financial Ombudsman. I try to support local businesses and give feedback on how they can improve - as I wish NI to be the best it can. Todds have some way to go....
Todd Insurance is a UK Insurance Agency based in Omagh, Northern Ireland. Todd Insurance is located at 10 Prospect Court, Tyrone, Omagh BT78 1AR, UK.
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